Refund & Return Policy
Discover Nutliva’s thoughtfully crafted skincare and haircare essentials, designed to make your everyday self-care routine simple, refreshing, and beautiful.
At Nutliva, we want you to have a smooth and reliable shopping experience.
If there is an issue with your order, please contact us and our team will assist you.
Return Requests
We recommend allowing customers to request a return within 7 days of receiving the order.
To be eligible for a standard return, the product should normally be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Accompanied by reasonable proof of purchase
Skincare & Personal-Care Products
For hygiene and safety reasons, opened, used, or unsealed skincare, cosmetic, and personal-care products cannot normally be returned simply because of a change of mind.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
- A significantly incomplete order
please contact us as soon as possible, preferably within 48 hours of delivery.
We may ask you to provide photographs or a short video of the product and packaging so we can review the issue.
Replacement
Where an eligible product is damaged, defective, or incorrectly supplied, Nutliva may offer a replacement where appropriate and subject to stock availability.
Refunds
Once an approved return has been received and inspected, any applicable refund will be processed according to the original or mutually agreed payment method.
Processing time may vary depending on the payment provider or banking method.
Delivery Charges
Original shipping charges and return delivery charges may not be refundable for change-of-mind returns.
Where an incorrect, damaged, or defective product was supplied by Nutliva, reasonable return or replacement shipping arrangements may be provided.
Cash on Delivery Advance
For COD orders requiring an advance payment, the treatment of the advance may depend on the reason for cancellation or return.
If an order has already been processed, packed, dispatched, refused without reasonable cause, or the customer provided incorrect information, the advance payment may not be refundable to the extent permitted by applicable law.
Non-Returnable Items
Returns may not be accepted for:
- Opened skincare products
- Used personal-care products
- Products with damaged or missing original packaging caused after delivery
- Items damaged through misuse
- Promotional/free items unless defective
- Items returned outside the permitted return period
How to Request a Return
Contact us with:
Order Number
Customer Name
Phone Number
Reason for Return
Photos/video where applicable
Email: mail@nutliva.com
Phone: 0332 4449575
Our team will guide you through the next steps.